My name is Hugues Sankima,
welcome to my page!

• Working as Cloud Administrator in the Microsoft environment, involved in Servers administration, Privileged Identity Management, Role assignment, SSO, MFA.
• Administrate Microsoft Entra ID (Azure AD) users, groups, and devices.
• Administrate Microsoft 363, including Users, Microsoft 365 groups, distribution list, Security groups, Outlook, teams, SharePoint Online, One Drive, and Exchange Online.
• Perform automation tasks in PowerShell, Azure CLI, and JSON template.
• Support endpoints devices using Microsoft Intune and Trends.
• Image desktop/laptop and proceed to users onboarding/offboarding.
• Support onsite and remote users with various technical issues through Freshservice ticketing system.
• Document process and procedures for IT and non-IT staff.
• Perform other duties as required.

• Administrate Azure Active Directory users, Security Groups, devices, and assist in migration between on-premises and Azure AD through AD connect.
• Experienced with Microsoft 365
• Administrate physical server and virtual servers using virtualization technology using Hyper-V, and VMware.
• Serve as the Tier-2-point of contact for researching, diagnosing, documenting, and resolving various issues through Manage ticketing system.

• Setup/load/troubleshoot issues on Windows, Mac, and mobile devices. Support over 5000 users with any desktop or network-related issues using Service now ticketing system.
• Created windows image to automate laptop loading process and made changes to keep it up to date.
• Administrated Office 365, MDM, and Sophos Central Security.
• Maintained hardware and software inventory through Salesforce.
• Implemented Sophos, an endpoint protection product that combines antimalware, web and application control, device control, and much more.

• Performed installation, maintenance, and administration of over 260 workstations and interrelated software, such as Reserve, Spirit, Unified workforce management.
• Provided first and second-level Service Desk support to over 800 remote agents around the United States.
• Managed users, groups, computers, and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange.

Global Development

Urban and Regional Planning

Entra, Intune, SSO, MFA, Azure Resources management

Active directory, Group Policy, Networking, DNS

Microsoft Certified Azure Administrator Associate

AWS Certified Cloud Practitioner

Google IT Support Certificate

Google Project Management Certificate